Call center India became the buzzword when it came to acknowledging the process of outsourcing. Though not confined to call centres, there are certain advantages peculiar to India which has resulted in such a tremendous success. The large no. of educated and skilled workforce who is comfortable with IT is important factor in BPO services becoming such a success. India has the largest English speaking population after USA who is willing to work for much less which justifies the cost involved in training them. There are all types of call centres in India that are functioning successfully. Marketing, help desk, inbound, email support, etc. are some of the services that are being extended by Indian voice professionals. They offer these services at lower cost but without compromising on the quality. Indian call centers also benefit from the time zone advantage. 12 hour time zone difference between India and USA allows companies to provide 24x7x365 support for their customers. Indian government policies have been favorable for the development of IT and outsourcing. The free export of capital goods and tax exemption on the export of IT enabled services or ITES along with aid in development of IT parks with telecom infrastructure and facilities has gone a long way in making India the preferred destination for outsourcing. Indian call centres enjoy the support of technological infrastructure to enable them to provide high quality of customer support services. Favorable telecom policies in India have helped in the spread of internet and telecom facilities. India has the most no. of state of the art call centers which has been possible by government’s policies of providing incentives for these initiatives. Indian call centres can claim to be the front runners in the process of outsourcing. Global organizations first started with this process in India only and they have reasons to feel more than justified because India turned out to the ideal place for it. The global giant corporations have their call centre bases in India and this shows no signs of letting up. An Indian call center is more likely to be a beneficial than one located anywhere else in the world. This is evident from the discussion on the unique advantages that India has for facilitating the process of outsourcing as compared to any other country. The global giants that have successfully managed their customer support and other processes from India have encouraged more and more organizations to outsource their work to India. It seems that the call center India story has a long way to go yet.
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