Each and every person in the world is a consumer, right from the morning he starts the day with till we sleep in the evening. We consume a lot of product throughout the day. The question of the protection of the rights of the common consumer holds utmost importance in 21st century. The industrial revolution and the development in the international trade and commerce has led to the vast expansion of business and trade, as a result of which Consumer Protection rights need to be safeguarded. To provide speedy and quick redressel to consumer disputes, a consumer forum has been introduced. Consumer Forum will observe the principles of natural justice and have been empowered to give reliefs of a specific nature and to award, wherever appropriate, compensation to consumers. If the customer rights are not taken care of by an organization or a person concerned then a customer has every liberty to file a legal complaint against it. Consumer Complaint forum is a way to lodge a customer complaint online. Legal complaint can be filed by means of a complain letter which is a way of achieving one’s demand in a firm and respectful manner. A person doesn’t have to run from a lawyer to other to file his complaint. Online Customer forum is a platform where customers are provided with guidelines and advices for proceeding their complaints and filing it. This procedure saves time as well as money. In a consumer forum, one has to fill up an online consumer complaint form and write about the queries. The complaint will be answered by the team of experts who will give advice on the legal procedures to be followed. The process saves a lot of time and even a lot of undue cost. Consumer forum helps to protect consumer rights which people are sometimes not aware of. Our Government has implemented six consumer protection rights. The six rights are Right to Safety, Right to Information, Right to Choice, Right to be heard, The Right to Redress, The right to consumer education. As a consumer we expect that the six rights which have been implemented by the Government should be strictly executed by the organizations to safeguard customer protection. Consumer Forum acts to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and for matters connected therewith. A Consumer Complaints forum enables to provide some relief to the consumers from the exploitation of the manufacturers and organizations concerned so that they could be saved from adulterated and sub-standard goods and services and to safe guard their interest. In addition, the production of the same item by many firms has left the consumers with little time to make a selection, to think before they can purchase the best. For the welfare of the public, the overabundance of adulterated and sub-standard articles in the market has to be checked and consumer forum is a platform which checks any kind of injustice.
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