Dealing with difficult people and coping with them also means attempting to communicate with them. Whether they are part of your personal life or in your working life. COPING WITH DIFFICULT PEOPLE BEYOND THE WORDS When working with difficult people you need to focus on powerful communication techniques. Most people react only to the words being used. These words are often highly charged and emotional and when you pay attention only to the words someone is saying, you become intertwined in a range of emotional reactions including anger, fear, stress, anxiety, frustration and more. You need to become aware of both the verbal and the nonverbal communication that is involved in dealing with people. THE MOST POWERFUL ADVICE FOR YOU The best advice to give you when communicating is this. Listen both with your eyes and your ears. But what do you do about this? Here are two vital communication strategies to use. LISTENING FOR CHANGES IN THEIR TONE OF VOICE Strategy 1. You have to listen beyond the words that a person is using and hear the tone of their voice. Ever have someone say they are not upset by what you did, but the tone of their voice told you the opposite? They sounded frustrated and angry. In reality, they were very upset. Their words said one thing but the tone of their voice said the opposite. Listen carefully then to their tone of voice. LISTEN WITH YOUR EYES Strategy 2. What is actually listening with your eyes? This is about concentrating on their body language in dealing with difficult people. You have to watch with your eyes the type of body language of this other person. Such body language forms over 80 percent of all our communication patterns. Have you realized that words and the body language a person demonstrates can be very different? For example, when someone says they are not upset by your behavior, however, their body language shows clenched teeth and clenched fists. If you listen with your eyes and watch the body language you will find out so very much more. You will understand what that person is really communicating to you. They are upset. OVERALL PICTURE AND ADDING IT ALL UP When you pay attention to both the verbal and non-verbal communication you will be way ahead of everyone else who barely takes notice of what is being said. Few people put it together to get the whole picture in communicating with another person. Having the ability to do this is even more important in coping with difficult people. Why? THE SKILLS AND COMMUNICATING As dealing with difficult people at work or in your personal life they genuinely do disturb you. They really put your emotions into overdrive. The more worked up you are the more ineffectual you are in being able to pay attention, especially to the non-verbal communication of this other person. With such really difficult people, if you're able to concentrate on reading their non-verbals and hearing their tone of voice not only their words, then you're in much greater control. UNEMOTIONAL AND CALM WITH ALL THIS You do have to stay as emotionally detached and as very calm as you are able to do so. The more upset you are, then the less capable you are of being aware of the real communication occuring beyond the words. So aim to stay cool, calm and concentrate on the communication process. DEALING WITH DIFFICULT PEOPLE WITH CONTROL You are then actually more in control of your emotions, not the difficult person. Because your focus has gone beyond the angry and insulting words that person is saying to other aspects of their communication DISCOVERING THESE SKILLS IN COMMUNICATION Most often in dealing with people, but especially with a difficult person try to awaken your skills in communication. Go further than the words and hear their tone of voice and watch the body language that they are exhibiting. You will increase your knowledge of what they actually mean. You'll have more skills, less emotional responses and better communication in dealing with difficult people.
Please Rate this Article 5 out of 54 out of 53 out of 52 out of 51 out of 5
Not yet Rated
