For being a company that prides itself on superior customer service and support, receiving an F rating from the Better Business Bureau is not want you want. When a company is handed an F rating by the BBB that usually is not good for business. What an BBB F rating means. Company Rating F We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices. Ratings start at A+ and goes all the way down to F, which is not good. So for a Fortune 500 company to let their compliance slip down to a low rating with the BBB must mean there is a lot of problems behind the scene. Current complaints that have brought down Directv’s rating over the last year. Scott W " DIRECTV is a joke of a company. I have had nothing but problems with reception. I have had to have service out to our home 6 times in less then a year, each time it is 4-6 days before some can get here. I am told they don't have many service people in my area, I live in a city with a million people, how hard can it be to get more service people. Each time a service person has come to my house, the current service complains about what the previous service person has done, each one seems to have there own ideas of what is right and what is wrong, NONE of them seem to very well trained, at least not on the same page. I am one year into our 2 year contract and of course they won't let me out and customer service seems to only be able to read off their scripts. This freak'n company has OVER 36,000 complaints in the last 36 months, the Attorney General has MULTIPLE law suits against this company. HOW is the piece of do do company still in business. They DO NOT stand behind there product, they do not have enough support, I was on the phone last night for over an hour, unplugging and plugging, turn it off, turn it on, nothing worked, we will get someone out there in 5 days sir, are you flipping kidding me. DIRECTV is a horrible inept company that should be shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! " AJF " DirecTV are a bunch of liars and crooks. On Christmas Eve, 12/24/2009 they took $920.00 out of my account without my authorization. I tried to dispute this with my bank, to no avail. I asked a supervisor(supposedly) to send me a copy of the contract I signed and she refused. She kept telling me that its on the back of the bill. With 6 kids and me the only one working, that was my Bills money and christmas money. If there IS a class action suit, let me know. " Russell M " I have had Direct Tv for several years without any problem.In may I was going to switch to Dish Network due to a special discount sign up program.I called Direct first and was first told they did not have any special deals for exieting customers they were interested in new customers.I called again severl weeks later and was told they do have a special discount for existing customers.It was about the same savings so I stayed with Direct.Well after about ten calls to an extremely inept customer service I had to file a complanit with the BBB.Low and behold I got a call from Direct and was infromed that the next bill will show the discount.I am waiting to see that though.It is amazing that a company that claims they are number one in customer satisfaction is sooooo bad.They must be comparing themselves to the IRS in customer satisfaction.The clout that the BBB has with companies is unmeasurable.The only positive thing I can say is everyone I talked to in customer service was pleasent but inept.Thank you BBB " Here is the link to see more reviews about Directv from the BBB Trust Link Community. Directv is currently the leading provider of satellite TV service in the nation. However Dish Network is quickly gaining ground due to the lower prices offered for the same service. For a strong company like Directv to drop down in ratings so fast which could be from minor complaints to major ones. Once most of their customers are gone I think they will finally realize that living up to what you promise your customers is priceless. By: Frank Bilotta
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