I performed a little project today to compare Dish Network Customer Service to DirecTV customer serice. I called the toll free 800 number listed on the Dish Network Webpage for existing customers. I was briefed on the Dish Network Offers that included the NFL Network Red Zone Pakage and informed of the Dish Network website. It may have taken 1 minute to prompt through and request an operator all with ease so I may with a Dish Network Sales Represenative. I spoke with an Adam who provided me an operator I.D. and asked How he may assist me. Then came my call to DirecTV customer service. I called the toll free 800 number listed on the DirecTV website . Upon an automated system picking up my call I was asked to say yes if I had Directv service. Had I said no I would have been routed to a DirecTV sales department so I said yes in order to speak to a DirectV Cuistomer Service Representaive. Upon the yes I was prompted for a telephone number for my account. I then verbally requested an operator. I had no such luck. I was prompted six more times for my Phone number or account number, which not many people have when calling a customer service number and if I was an actual customer or even worse elderly this would have proved to be quite difficult. As I found myself fighting with an automated voice I entered a bogus number and then gave up. DirecTV does not like to deal with their customers as you will notice a lot of their rebates are geared into online account activations to let their cusotmers deal with their own issues online. There is also a 5 dollar charge if you are succesful at obtaining a customer service representative compliments of DirecTV. If you ask me who provides the better hands on Satellite TV Customer Service i would prefer to deal with Dish Network myself.It only took Dish Net. According to JD Power Customer Satisfaction Dish Network and DirecTV are still ranked higher in all regions of the U.S than any Cable Provider Customer Service. Judging from my experience today I would sway towards Dish Network if you are looking for ease of Customer Service and getting in touch with your Satellite TV Dish Network Provider when you need them. By: Frank Bilotta
Please Rate this Article 5 out of 54 out of 53 out of 52 out of 51 out of 5
Not yet Rated
