Many mid-sized companies, businesses and SOHOs ponder whether they should choose a Hosted PBX or an On-premise PBX for setting up their call center. Hosted PBX is the perfect solution to quickly setup an inbound call center with minimal startup and zero maintenance costs. The best part is that it can all be done in a few minutes as compared to On-premise PBX deployments which can take up to numerous days to get things working correctly. So, what are the advantages of using a Hosted PBX for setting up a call center? Quick Hassle Free Setup All it takes to setup a Hosted PBX is a few clicks on your provider's website. There's no extra PBX hardware so you save not only on costs but on space as well. No upfront installation and no monthly maintenance! Flexibility to scale up/ scale down Unlike an On-premise PBX which may require additional physical lines to scale up, a Hosted PBX does not have any such limitations. All you need to do is get in touch with your Hosted PBX provider and they should be able to provide you with the required number of redundant lines. Get, set and go, easy as you like! Attend Calls from Anywhere, Anytime Your agents have the option to work from office, home or just about anywhere they want. The calls can be forwarded to their mobile phones or landlines in case they are not available in office. There are no maintenance downtimes and the Hosted PBX ensures 24x7 availability so that you never miss an important call from a customer. Intelligent Call Routing You can route calls based on availability, skills and experience of call agents. Hosted PBX allows 100% flexibility in call routing policies and you can define who answers the call for whom and at what time. For example, a high profile customer's calls should always be answered by an experienced agent rather than a new hire. Just specify what you need and the Hosted PBX does the rest for you. Great Savings A Hosted PBX offers fabulous savings on numerous fronts - no installation cost, no maintenance cost, no cost to hire a call attendant or a receptionist, no space crunch due to bulky PBX hardware and complete peace of mind! To summarize, no matter what your call center requirements are, Hosted PBX offers a more cost effective option as compared to On-premise PBX solutions. Even if you're business does not revolve around making telephone calls, a hosted PBX can be the right choice for you. Some providers offer a pay as you go service where you literally pay per minute. For small businesses, this can be the most economically viable solution as the user extensions will cost barely anything at all if the employees rarely make outbound calls or take inbound service calls.
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