This Quality Management System is based on two parts. Part one is concerned with your actions. In the article it is represented by the numbers 1 to 5. The second part is all about the results you get. It is in measuring the results - keeping metrics and using them as a platform for learning and adjustments. Applying both parts in a continuous fashion, that will make your business a success. Here it does not matter, if you have a small business, a middle sized company or a big cooperation. 1. Management ability. In your business, you provide development, supervision and continuous improvement of the management system through your personal involvement. This might mean to check the effectiveness of your leadership behavior and improves on it. Are you ready to respond on future leadership-requests? 2. Business politics and business strategy. Politics and strategy should be based on the present and future needs and expectations of all relevant groups concerning the company. Plans or methods are created for the purpose of achieving a goal. You can collect information and process it in order to define market and market-segments, in which the organization wants to operate today and in the future. 3. Co-workers. Co-worker-resources are planned, managed and improved. Do it yourself or delegate it. The workers and the company keeps up a regular dialogue. You could guarantee fairness in all operations and equal opportunity for all. 4. Association. Buildings, facilities and material are managed properly. You also manage Information, knowledge and technologies. Quickly find ways to guarantee the cultural compatibility and the knowledge-substitution with partner-organizations. 5. Business Process Reengineering. Business-processes are improved with demand and innovation is used, in order to satisfy customers and other interest groups fully and, to increase the net value added for these. Products and services are drawn on the basis of the needs and expectations of the customers and are developed. 6. Customer specific results. These measuring results show how the customers perceive (for instance. on the basis of customer-surveys, focus-groups, supplier-evaluations) the business. Metrics concerning image altogether can be: - Attainability; - Communication; - Flexibility; - Pre-active behavior; - Reaction. 7. Specific results concerning your staff. This is about internal measuring results, that the business uses, in order to oversee the performance of the staff - to analyze, to plan and to improve and, in order to predict, how the staff perceives this performance. Here you can measure factors of motivation like: - Possibilities, to learn and to reach something; - and Acknowledgment. 8. Results concerning society. Statements about measures that contribute to the protection and lasting protecting of the resources: - Selection of transportations; - Effects on the ecology; - Reduction and avoidance of waste and package; - Substitution of raw material and other business-means. 9. Results concerning your key performances. What does the business reach with reference to its planned performances? Finances: - Cash flow; - Balance-positions; - Deduction; - Maintenance costs; - Personal capital-yield; - Total-capital-yield; - Net profit; - Budget-observance. Conclusion: Move through all steps. The alternative is to start with an easy part.
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