Visit: http://www.bestvaletparkingservices.com 1. I associate valet parking service with fancy, high-end restaurants and hotels. How can I tell if my event or business needs valet parking? When considering whether a valet parking service is right for your business, hospital, medical center, or private event, think about the convenience of customers/attendees and the availability of parking. Any business that has a difficult parking situation can benefit from valet parking service. •Hospitals with patients and visitors that have a difficult time getting to and from parking areas. •Inconvenient Garages and Parking Lots such as the ones found in construction sites. •Weather, Time Constraints. •Guests wishing to avoid traffic and congestion. • Office Buildings or Event Venues where parking is limited or distant. •Establishments, Events and Hotels wishing to provide convenience and hospitality service such as restaurants and clubs. •Airports that cater to the needs of busy travelers trying to save time before a flight. These are just a few scenarios that benefit from valet parking service. 2. What is the best way to find the right valet company for your event or establishment? Referrals are a great way to find out about any valet service company. Make sure you contact more than one referral and ask them how their overall experience has been with the valet parking service in question. Also, make sure the valet parking company you hire is part of the NVPA (National Valet Parking Association) as this will ensure the company has the right qualifications, licenses, and insurance coverage. They must also have strict requirements in the areas of customer service, employee training, claims handling, problem resolution, & adhere to all labor laws. Check their Client List and make sure it is a reputable company with reputable clients. In the industry you can find many irresponsible and inexperienced companies and this can bring about problems you do not want to deal with. Always ask about service standards. 3. Why do I need to know about their insurance coverage? Often times, if there is a problem and the valet parking operator lacks the appropriate insurance, the establishment or event host may end up responsible. Make sure the valet service provider being hired is fully insured. Feel free to ask for a copy of their proper documentation, sometimes called a ‘certificate of insurance’ naming your event or establishment. Standard levels of coverage should include the following: •General Liability, providing for any mishap causing personal injury, either by premises or attendant. Policy limit: $1,000,000 •Garage Keepers Liability, providing coverage for any property damage, such as collision or theft of vehicles. Policy limit: $1,000,000. •Worker's Compensation, at a minimum, in accordance with State Law. 4. Service? Valet attendants are your first and last impression. In valet parking and parking management, you can really find a wide variety of levels of service commitment and dedication from companies. Valet attendants are more than parking professionals; they must be trained in hospitality and should be service professionals attempting to go the extra mile with all details. They must understand about welcoming services. Valet attendants must always be aware of their presentation and how they look and act, especially when in front of the welcoming area. 5. What uniform will your staff wear? Since valet attendants are the first and last impression, they should look clean and flawless! You always want to have a valet service provider that is nicely presentable. Uniforms play a great role on how your parking attendants come across to your guests. Make sure you know what uniform combinations are available. 6. What is the right amount to pay for valet service? It really depends, and in this industry, it may very well be worth it to not go with the least expensive proposal as you can definitely find various levels of dedication, professionalism, and service. As you can imagine a problem with the valet service may be a huge disappointment to your guests. Usually a proposal has: •An insurance charge dependent on number of vehicles and other factors that ranges between $100 and $500. • A management fee. • An hourly rate per valet attendant per hour which includes worker’s comp insurance, and payroll taxes, and any applicable parking charges. Payment methods and terms should also be discussed before signing up with any valet service provider. Make sure all the terms are written in a contract, including any cancellation fees, number of valet parking attendants, number of hours, total amount due, and penalties for the valet service provider for not meeting any of the terms listed in the contract. 7. What things can go wrong with a Valet Service Provider? Problems with the valet service may be a huge disappointment to your guests. Many serious things can go wrong… •An accident •Stolen car •Lost Keys •Ineffectiveness •Valet Attendants showing up late or short-staffed and creating traffic and congestion for being backed up. •Having items lost or stolen from guest vehicles, others. 8. What equipment should the Valet Parking Service provide? The Valet Parking Company should provide necessary tools such as: Key Box with Lock Cones Valet Stubs Valet Signs Extra Uniforms Expect these from preferred professional valet companies: Personal Valet Name Tags Umbrellas for guests Flashlights Red Carpet upon request Gloves, Towels, others Jumper cables, tire air kits Valet Attendants should be able to assist with various situations including changing flat tires, or calling AAA, drying wet car seats, provide umbrella shelter, open all doors and always ready to take the extra step to provide any kind of assistance. 9. What questions should the Valet Parking Service ask me? •About the number of Guests Expected It's always good to know an approximate number of guests. Most valet service providers will determine the cost of their service by number of guests and the number of parking attendants needed for the event. ï¶Where are they coming from? ï¶Are they coming in pairs? ï¶Will they RSVP? ï¶What time frame are you expecting them to arrive? •About the event type You would probably need a higher number of parking attendants if all your guests would arrive at once. A wedding event would be a good example. Find out if your valet service provider is going to be able to handle the need of that particular event. Also, make sure they understand they need to be on time, as a late start may cause an entire delay for guests welcoming and cause problems. Weather conditions are not easy to predict, but they are easy to manage. Ask your valet service provider about how they are going to handle a rainy event. •About the required permits Find out if there are any special permits required from your local city office in case you are using public space to receive / deliver vehicles. Also, ask where the vehicles will be parked. •About neighbors or Police It is always good to notify the neighbors about an event as a courtesy so they are aware of the high traffic during the event. It is also a good idea to notify police if abnormal event such as an event in your house with valet parking. 10. Should the tip be included in my service agreement, or should my guests tip the valet attendants? Generally, tips are given by the guests utilizing the valet parking service, but this is really a matter of preference. $2 to $5 is usually the norm Tips can be high for a valet attendant who is really making an effort to provide great service! If you wish to impress guests and provide top of the line service, you can include gratuities and valets should not accept tips. While most establishments or event hosts allow gratuities to be accepted, many do not want to discourage patrons from using the service because they may not be able to afford to pay a gratuity. Hospitals that have a lot of low income patients and visitors may see a value in a “no tipping” policy. During special events, often times, a host for a special event may want to take care of a gratuity themselves as a way of doing something extra for their guests. Valet Parking is all about service and comfort. It is also sometimes a necessity. We hope you will find the right company for the job. Visit: http://www.bestvaletparkingservices.com
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