Here in Mexico Royal Holiday counts with Resorts at Cancun, Conzumel, Playa del Carmen, Acapulco, Ixtapa, Puerto Vallarta, Manzanillo, Los Cabs, Mexico City and Cuernavaca. Royal Holiday offers different recreational activities such as golf, fishing, sailing, scuba diving, and a variety of water sports among other attractive activities and is definitely a place you want to spend your vacation of course if you are already a Member with them. Royal Holiday is well known for textbook hardcore sales-pitch. They will go all the way to try to get you to sign a contract with them. The sales person will present the program as â€the most popular program and therefore the most expensive one in the market!†it’s a way to lure you away making you believe you are getting the best from the best. As they explain you how the system works you will find out that you will need more points that the amount they are selling you in order to meet your needs for vacation needs. They will also tell you if you don’t use your points you can cash them out with â€RentSure†but that will have an extra cost to you which ended up being the same as loosing those points. All the selling and signing is done outside the office around the hotel so as a â€courtesy†they will let you sign the contract on the spot so you don’t miss on the great opportunity you have to become a member with them but of course there is no time to read the contract and realize on the moment that everything they have promise to you is not establish on the contract and that one of the clauses in the contract establish that everything the sales person promised you verbally and that is not on the contract does not have any validation. The sales person will assure you that you are making a great investment on real estate by buying their point system membership, however a timeshare or a vacation club is NOT consider a â€Real estate†purchase, since you are not owning a part of the hotel, you are leasing it. The sales person will also sell you the â€Cruise program†but of course your â€silver†membership doesn’t have enough points to book a cruise, so either you upgrade and spend more money with them or pay cashto book a cruise, when you can book the same cruise cheaper online and without the necessity or using a timeshare.. If you have a previous timeshare already and you tell them that is the reason why you are not considering buying with Royal Holiday, they will referrer you to â€International Leisure Group†(or any other they are working with at the moment) which of course as many other Resale-Rental companies they only promise to List not Sell or Rent your previous timeshare. Customer Service is a major problem at Royal Holiday, it is lousy and they don’t always answer you the phone and if in case you are one of the lucky ones they don’t have an answer for you and they will transfer you to other department where they will tell you they are not in charge of whatever your phone call was about and they will keep transferring you until you give up. Booking is another major problem with Royal Holiday, they barely have availability no matter how before ahead you call, and they promise you that Royal Holiday will call you back when they have availability but that never happens.
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