Print This Article Post Comment Add To Favorites Email to Friends Ezine Ready

Salesforce Service Cloud- An Answer For Top Customer Solution

By: Marksteve Home | Arts-and-Entertainment

Salesforce Service Cloud which is a well-known customer relationship management (CRM) system for customer service and provision, built on the business's CRM software for sales specialists. Service Cloud permits users to mechanize service procedures, rationalize workflows and discover key trainings, themes and specialists to support the manager. The determination is to stand-in one-to-one marketing relations with each client, across numerous channels and on any expedient. Service cloud can "attend" and reply to customers along a variation of social platforms and repeatedly way cases to the suitable agent. Social customer service is combined with the Salesforce Customer Achievement Platform, which permits the social team to fold a complete picture of the client to inform answers.

Characteristics that make Service Cloud number one Customer Service Solution:

Lightning Console †Make the most of Agent Efficiency
The Lightning console unites the agent involvements and delivers all the info from client profiles, case antiquities, to consoles.

Live Agent †Chat 1:1 promptly from any device
This permits a customer to attach to a Service agent through the web in real time while providing multilingual provision. This permits a real time 1:1 chat promptly from all device. Chats can be rapidly directed to subject matter specialists.

Mobile- Modified service in each device, anywhere, every time.
Service cloud cases can be accomplished from wherever. It permits Field-Service go-betweens to resolve the case on the go and directors and managers can display real-time metrics with the Service Cloud mobile app.

Communities- Help clienteles and workers help themselves
The groups give the client a place to find the responses required more rapidly from anyplace at any time. This delivers the managers and the clienteles tools for greater appointment and earlier problem solving.

Knowledge †Get the correct answers to the managers and client faster.
With information base entrenched into the manager console, agents can effortlessly find contact and bring the right responses to the clienteles. It also permits the agent to share the information to any other network or device and also benefits the agent to contribute themselves to the information base.

Service Wave Analytics †Turn vision into action with Service Wave analytics
Service wave analytics is the primary app to carry the influence of wave analytics to service cloud. It permits each service manager to rapidly check on case management, agent competence and channel optimization from anyplace.

SOS †Forthcoming of in-app mobile support
SOS benefits to go beyond traditional support stations with live manager video support, screen distribution, two-way audio and on-screen footnote in any mobile app to deliver engaging service understanding to the clienteles.

Social Customer Service- Distribute social customer facility that scales
This prepares the client service team with tools to generate and grip cases on social media networks like Facebook, Twitter, etc.

How to efficiently manage a client case using Service Cloud?

When expending the salesforce service cloud for customer support services a situation becomes a vital prospect of the tool. A case is a thorough recognized customer matter, question or response that apprehensions the aim for client call. The life-cycle of a case can be for single term or extended term. Clienteles can record cases operational, call provision agents, email support collection or Sales. Cases are accomplished by first transfer the case to a case line (in most occurrences). The task rules organized in the Salesforce Service Cloud will way the case to a line or service characteristic based on instructions. The queue is just a land area where the cases are gathered based on quantified standards such as product personal or SLA (Service Level Agreement). The appreciations rules help evade excessive interruption for case determination. The case group feature permits agents with comparable know-how to collaborate together and effort on real resolution of a case. When a go-between treasures an article that describers the determination to a case, he can ascribe the object to the case. Salesforce Knowledge delivers embattled search results and help client and service agents find determinations rapidly.


The Salesforce Service Cloud for Customer Support is serious for your business and can be a win-win for your processes. The Salesforce Service Cloud delivers support through a diversity of stations (social, phone, email, web etc.). The Service Cloud usages numerous tools to provision your clienteles professionally. The Salesforce Knowledge trainings permits agents and clienteles to find the correct responses the first time, each time. The support enables the managers to view associates, accounts, belongings and solutions through a solitary tab. And, lastly, Salesforce delivers normal reports to accomplish the client cases. In the end, if you are seeing a new set of ground-breaking tools for your provision teams, the Salesforce Service Cloud is the technique to go.

Article Source:

About the Author:
Mark steve is a technical writer, loves to research and write on latest Salesforce topics. Log on to know more about salesforce support services and Salesforce Service Cloud for Customer Support

Tags: , , ,

Please Rate this Article


Not yet Rated

Click the XML Icon Above to Receive Arts-and-Entertainment Articles Via RSS!

Recent Related Articles From Arts-and-Entertainment

  • Retractable Dog Leash Allows You To Control The Pet In An Effortless Manner!
    By: Kim Fowler | Jan 6th 2018
    There are many pet owners who show a great faith in using the retractable dog leash. And why not! The benefits offered by the nylon hands free dog leash are just unmatchable. As nylon like material is used to make such product, you can always expect for a long term use of it. But this is not the end. Read

  • 8 Best Places To Take Your Loved Ones In Chennai
    By: prompt | Jan 6th 2018
    1. Marina †For a romantic sunrise and a serene evening
    There is nothing as romantic as watching the sun rise out of distant waters and nothing as serene as the sun melting down into the sea. Marina beach in Chennai is the place where both these moments are absolutely magical. With golden sand beneath your feet and ...

  • Famous Tourist Places In Kerala To Visit
    By: prompt | Jan 6th 2018
    If you are planning your holiday tour or honeymoon to Kerala ,we hope this article will help you spot a location.
    Popular Destinations in Kerala †Alappuzha, Athirappalli, Bekal Fort, Kochi, Gavi, Kollam, Kovalam, Kumarakom, Munnar, Muzhappilangad, Nelliyampathy, Nilambur, Thekkady, Varkala, Wayanad, Kottayam, Idukk ...

  • Thanjavur Brihadeshwara Temple-unesco World Heritage
    By: prompt | Jan 6th 2018
    world heritage and culture of the Indian state of Tamilnadu. This temple is dedicated to lord is also called as RajaRajeshwara temple which is one of the largest temples in India.
    Brihadeshwara temple shows architecture excellence of greatest emperor Raja Raja Cholan between 984 AD to 1010 AD and This archite ...

  • Beautiful Places To Visit In South India
    By: prompt | Jan 6th 2018
    Ooty known locally as Udhagamandalam is the â€Queen of hill stationsâ€. Situated in the lush greenery of western ghats, it is the most sort-after tourist destinations in South India. Nilgiris means â€Blue Mountainsâ€, it is said that the range of mountains appear blue from a distance.
    With an altitude of 2,240 me ...

  • Cultural Heritage And Best Tourist Places Of Tamilnadu
    By: prompt | Jan 6th 2018
    Tamil nadu is known for its ancient cultural heritage. Tamils all over the world are proud of the culture of Tamil Nadu and take great efforts to safegaurd and practise their cultural traits.its the state which ruled by different dynasties in the country in the history and has an extraordinary cultural legacy which has come ... Read

  • Plan Your Holidays Tour To Masinagudi And Enjoy The Adventure
    By: prompt | Jan 6th 2018
    Masinagudi tourism has grown during the last 30 years of tourism in the Masinagudi. Today most of the Tour operators are based in the Masinagudi, Mudumalai with their staffs to represent their company and greet their customers. Read

  • Rules To Be Follow While Making Yatra To Sabarimalai
    By: prompt | Jan 6th 2018
    Sabarimalai season would begin mandala pooja at mid-November to December(In Tamil months say karthigai) and makaravilaku at January every year.
    â€The dharsan time in sabarimalai opens at 4:00 A.M then it becomes closed from 1:30 P.M to 5:30 P.M for afternoon pooja.Again it opens at 5:30 P.M to 11:00 P.M for devotees ...

  • Significance Of Mandala Vratham †Customs And Rituals
    By: prompt | Jan 6th 2018
    Sabarimalai ayyapan temple is an ancient and prominent Hindu pilgrimage temple which is located in the western ghats mountain ranges of Pathanamthitta district,perunad grama panchayat in Kerala.
    Nearly, 40-50 million devotees visiting every year to this temple which considered as one of the largest pilgrimages.

  • Srirangam Sri Ranganathaswamy Temple †The World Heritage
    By: prompt | Jan 6th 2018
    Srirangam Sri Ranganathaswamy Temple is in Thiruchirapalli Tamilnadu. it is also called as Thiruvarangam. This temple conserved the cultural heritage of is most important one among the 108 divya deshams.It is considered as a first and foremost temples of all divya deshams. Read

Copyright © 2005-2015 eArticlesOnline, LLC - All Rights Reserved
Terms of Service | Privacy Policy