"Another call from an employee who cannot come in due to an illness, What are we going to do to hit the numbers today?" "I'm sorry, my daughter has to be picked up from school, and I have no one who can watch her today, I am not going to be in for the rest of the afternoon" Simple excuses? No, these are facts of life. Employee absences have become such an epidemic that companies are going on the defensive. More than 70% of employers rated controlling costs in their disability absence programs as the top priority, according to a survey by Mercer Human Resource Consulting. The attention comes as absenteeism costs more than ever: an annual average of $789 an employee in 2002, a 30% jump in two years, says a study by human-resources information provider CCH. What happens if you have 12 departments and an average of 2 people from each department take a sick day each week? You have just lost 9984 hours in production. (2 x 12 x 52 weeks x 8 hours = 9984) Can this production be made up or even partially recouped? The answer as of 10 years ago would have been, No. Today, the answer would inevitably be a big YES! Due to the technology that currently exists, a company can now allow their employees to work from their home. Of course they would most likely not be able to be 100% productive, but even if these companies were able to get half the production out of these sick employees, that would be an incredible financial savings. Companies such as WebEx, GoToMyPc, and related software developers are continually creating programs to allow the "Sick" employee to work from virtually anywhere in the world. For Example; Virtual marketing companies are popping up everywhere you look. Query; "Virtual Telemarketing" in Yahoo, Google, or MSN and you will be amazed at the number of sites. Over 1.25 Million websites. The first one you find, RepsForRent, is the most popular company among Virtual Call Centers in the United States. This company has an amazing advantage over "Traditional Call Centers" due to the fact that their is minimal overhead expenses. Their Marketing Reps work from their Home Office throughout the United States. The technology RepsForRent uses, allows Managers to patch into live calls as they are being conducted for Quality Assurance / On-going Training purposes. This same system allows their Clients to patch into these calls as well in order to make sure the reps are compliant, and most importantly, for the purpose of determining any campaign modifications that might need to be implemented. RepsForRent employs in-home office telemarketing reps. Using the latest technology available, they are able to Train, Assist, and Monitor their Reps from their Headquarters located in Jamestown, ND. The reason they opted to employ off-site Reps, was to allow them to cut fees by over 50%, in order to provide the lowest cost telemarketing services in the industry. Even more importantly, this allows RepsForRent to provide employment to telemarketing professionals in low labor area markets. Will they ever have a problem with not having enough reps? Most definitely not! They receive over 78,000 Applications a year. Most Call Centers struggle to survive against the growing number of Corporations outsourcing to places such as India and Manilla in order to cut their marketing expenses. RepsForRent has not only been able to compete with these foreign call centers, but most of their clients are switching to RepsForRent due to the Language Barrier they have encountered. When you deal with a Virtual Marketing Department, whether as a primary, or just a backup, you ensure that your Marketing Efforts do not stop all together due to a few Sick employees. What if you had the ability to make a phone call and get 5-10 reps to start working on a Marketing Project right away? Wouldn't it be great if you could get rid of your entire Marketing Department which in turn would dramatically reduce your operating expenses? Well now you can. Thanks to the technology gurus out in the world who continue to develop more and more programs dedicated to making the corporate world a much more cost effective reality. Your bottom line is what counts!
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