My Diamonds has never been asked for a refund and we are confident that the high quality and superb designs of our beautiful jewellery and diamonds will live up to your expectations. Our customer service is second to none and our aim is always that every client who purchases a diamond or piece of jewellery from us will be totally happy. However, we realise for whatever reason, you may have occasion to return your purchase. It's for this reason that My Diamonds offer you a 100% Money Back Guarantee. If you are not completely happy with your purchase, we will do everything possible to rectify any issues. However, if we are unable to resolve issues to a 100% satisfactory level we will give a complete refund. The My Diamonds 14 Day Return/Refund Policy 1.We sincerely advise My Diamonds clients to carefully check their purchase on delivery, before removing any tags attached to the item or disposing of any packaging. 2.If you require to return your item, please email support@mydiamonds.com.au to inform us of your intention to return the piece. We will then issue you with a Return Number via email. Please ensure that your item is returned within the 14 day time frame (14 days from date of invoice). Return items received out of the 14 day time frame will be accepted at the discretion of 'My Diamonds'. 3.International items should be returned as soon as Return Number is received. 4.If you are returning more than one item from a multiple order please ensure that these items are clearly marked on your return email and shipped together. This is to prevent part of an order being lost. 5.Item(s) must be returned intact, with tags attached, unworn and in the original condition. (We regret that My Diamonds is unable to accept the return of any item that is not intact with original labels, has been worn or is not in it's original condition.) 6.All items should be returned via Special Delivery or FedEx. Please retain proof of postage. 7.Please return item in it's original packaging with all documentation (including diamond certificates) and ensure that is it securely wrapped for transportation. 8.Bespoke items that are not carried in our usual stock cannot be exchanged or returned under any circumstances. We pride ourselves on ensuring that our bespoke clients are completely happy with their purchase before delivery is made. Receiving Your Refund. 1.Refunds will be made to the original purchaser's credit card on receipt by 'My Diamonds' of unworn, undamaged and correctly tagged returns within 30 days.(excluding shipping charges). Exchanges 1.If you wish to exchange an item please contact 'My Diamonds' via email at support@mydiamonds.com.au or call 1800 766 567 2.A charge will be made for any difference in cost of the items plus any additional taxes, import duties and shipping. 3.If you require your item quickly, you can make a purchase and we will happily refund your original purchase on it's receipt by 'My Diamonds'. 4.tems returned for exchange will undergo our rigorous quality control checking system before any refunds can be made.
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