How to assess your ISO Training needs? What should you expect from ISO Training? How to evaluate your trainer? What can you do to find cost effective ISO training and ISO certification solutions? Before you jump to conclusions and hastily decide to opt for a particular ISO training course, it’s best to just take a few moments and analyze your training needs. The need for ISO trainings can be varied and multi-faceted. It could either be the requirement of a company going for ISO certificate or it could be an individual requirement for personal advancement. We will look at each possibility one by one in this article to determine the identifiers and the factors to be considered before making any decision. Whenever a company is going for ISO Certificate, the need for ISO training arises as the process owners and Quality Assurance team have to be well-versed with the requirements of the ISO standards being implemented. After all, the personnel factor is the most important element of any system which results from an ISO Certificate. Like any other system post ISO certificate, it is the human resource which will be operating the resulting system. Competent and qualified human resources need to be educated on the intricacies which the ISO certificate will add to the system and required ISO trainings need to be conducted to bring their abilities at par with the ISO certificate’s requirements. To start with, a manager can conduct a market reconnaissance to see what sorts of solutions exist in the market related to ISO certificates and ISO trainings. Usually ISO certificate bodies have resources at their disposal for personnel training. I should point out here that in many cases regular training organizations (who are usually specialized in soft skills trainings) conduct ISO training programs as well who usually rely on slideshows alone to provide ISO trainings or a dreaded ‘class room experience’ which usually doesn’t fulfill the need for ISO training. However, a bookish approach to ISO trainings or ISO certificates is not adequate enough for trainees to have a full grasp of the need for ISO certificates and as a result they may not acquire the intended benefits of the ISO training. Your best bet would be to go for an ISO certificate body for conducting ISO trainings. ISO certificate bodies have an existing pool of international management systems savvy auditors who can synergize the ISO training experience by providing practical examples from their personal experiences. Also, they can bring the subtle nuances on board, skills that they have acquired tacitly over the years to the ISO training experience. Besides, we have to consider the fact that ISO Certificate bodies understand the standards better than any other training organizations. Especially, given the fact, that to the ISO Certificate bodies there are no ambiguities in terms of the interpretation of ISO standards and interpretations are homogenized. So, the approach remains standardized (which is the intent of an ISO certificate) while ensuring that the trainees are clear during the course of ISO trainings or ISO Certificate acquisition. The next step is to decide whether to conduct ISO trainings in house or send your personnel to public trainings conducted by ISO certification bodies. That depends on the size and requirements of the company. In case you have a large number of staff for ISO trainings it is usually feasible to conduct ISO trainings in-house, especially for non-accredited ISO training courses like Integrated Management Systems (ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, pas 99, ISO 17021, ISO 10019, etc.) and Internal Auditor training, IMS documentation trainings or even IMS implementation courses. To further reduce costs on ISO trainings related to different ISO certifications a select group number of personnel can be trained who can impart their knowledge to other members of their team internally. This also gives an additional benefit that the internal staff understands and interprets ISO certification requirements in their own organizational language to their colleagues. Public ISO training programs related to ISO certifications, which are accredited like the ISO 9001:2008 Lead Auditor training course, ISO 14001:2004 Lead Auditor training or OHSAS 18001:2004 Lead auditor training, etc can be conducted in-house but for companies desiring to increase their influence and finding venues to tie up with like-minded professionals from other industries public ISO trainings can be a very good opportunity to freely mingle and develop relations.
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