This information has been prepared to assist you in becoming a better sales person for your community and state as you serve our guests, the tourists. 1. Make all of your guests feel welcome. Greet them pleasantly and take the attitude that they are guests in your own home. 2. Personnel are attentive, alert, and cordia, courteous and cooperative at all times. 3. Be prepared to talk intelligently with regard to casual information often requested by a customer 4. Make a point of giving excellent service - replenish ice water promptly, replace a soiled napkin with a fresh one, remove soiled dishes promptly, see that the ash trays areclean and within easy reach 5. Don't keep customers waiting for the check. Bring it immediately, following dessert or coffee. 6 .Manager : The most important employee in most restaurants is the manager. Your best candidate will have already managed a restaurant or restaurants in your area and will be familiar with local buying sources, suppliers and methods. You'll also want a manager with leadership skills and the ability to supervise personnel while reflecting the style and character of your restaurant. 7. Chefs and cooks : When you start out, you'll probably need three cooks--two full time and one part time. Restaurant workers typically work shifts from 10 a.m. to 4 p.m. or 4 p.m. to closing. But one lead cook may need to arrive early in the morning to begin preparing soups, bread and other items to be served that day. One full-time cook should work days, and the other evenings. The part-time cook will help during peak hours, such as weekend rushes, and can work as a line cook during slower periods, doing simple preparation. Cooking schools can usually provide you with leads to the best in the business, but look around and place newspaper ads before you hire. Customers will become regulars only if they can expect the best every time they dine at your restaurant. To provide that, you'll need top-notch cooks and chefs. Good service and good customer service will make a Restaurant or a Hotel successful today. There are no other alternatives - try to be the best at what you do and provide what the customer is looking for.
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