Internet-based phones, now more familiarly known as VoIP, make use of the Internet to connect with traditional telephones. There is no denying the fact that they may not be as reliable as traditional phones during an emergency. Experts cite quite a few reasons why VoIP calls might not correctly connect well with emergency services: It is reported that VoIP 911 calls do not connect to the emergency call center or might even erratically ring on the wrong line, which may not be staffed with trained 911 operators, leading to great confusion and loss of calls. VoIP 911 calls might at times connect to the emergency call center (PSAP), but without transmitting E 911 information regarding location of the call. VoIP customers need to provide updated location information to their VoIP providers if they change their address. Otherwise, their VoIP 911 service will not function properly. VoIP 911 service will be lost if internet service is erratic. The ability to access emergency services by dialing 911 is a critical aspect of public safety and emergency preparedness. Recent reports of consumers’ inability to access life-saving emergency services while using VoIP services have caught public attention. The FCC has taken steps to close this gap by imposing Enhanced 911 (E911) obligations on providers of VoIP services. Access to 911 emergency services is an issue that affects us at all levels - national, state, and local. Therefore, the FCC and the National Association of Regulatory Utility Commissioners formed the Joint Federal/State VoIP Enhanced 911 Enforcement Task Force to facilitate compliance with and enforcement of the FCC’s VoIP 911 rules. .The VoIP service provider must offer 911 as a mandatory feature even if the subscriber does not request this service. .Your VoIP provider must devise ways to get your updated physical location so emergency services can find you. .Your VoIP provider must connect all 911 calls with your phone number and physical location to the appropriate local emergency authority. .Your VoIP provider must explain to the subscriber any shortcomings of its 911 service and when 911 might not be available. .In areas where emergency service providers are not able to see locations or call back numbers, VoIP providers must ensure that all 911 calls are routed to the appropriate PSAP. If you have trouble accessing 911 while using VoIP service, you can file a complaint with the FCC. Subscribers are expected to complain as that is the only way the FCC will learn about problems. The easiest way to file a complaint is to use the standard FCC complaint form. It is advisable for subscribers to take the following steps for having a more efficient 911 service: .Make sure your VoIP provider has your latest physical address at all times. .Immediately notify your new address in the event you shift your place. .Be clear about all limitations of your 911 service. .Inform your all key friends and associates about your VoIP service 911 limitations. .Install a backup power supply to combat power failures. Consider maintaining a standby traditional phone line, which doesn't need external power or internet, for purposes of emergency calling.
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