Troubleshooting Synchronization Problems In Ost File

In this article you will find solution to problems that you might experience when you synchronize a MS Exchange Server mailbox with an offline folder .OST file in MS Office Outlook 2003 or in MS Office Outlook 2007.
First of all you need to find out whether the offline folders are synchronizing correctly or not. For that you need to perform the following steps:

• Right-click the folder that you want to verify, and then click Properties.


• Click the Synchronization tab. If you do not see the Synchronization tab, you did not set up your profile to use offline folders.


• Under Statistics for this folder, verify the settings in the following fields:
  
  Last Synchronized on: Date
  
  Server folder contains: # Items
  
  Offline folder contains: # Items

• On the Tools menu, click E-mail Accounts.


• In the E-mail Accounts dialog box, make sure that the View or change existing e-mail accounts option is selected under the E-mail section, and then click Next.


• In the Deliver new mail to the following location list, make sure that Mailbox - account name is selected.


• Click the Microsoft Exchange Server object, and then click Change.


• Confirm that the Use Cached Exchange Mode option is selected, and then click Next.


• Click Finish, and then click OK.


• Exit Outlook, and then reopen Outlook

• On the Tools menu, click Account Settings.


• Click the Data Files tab, and then make sure that Mailbox - account name is set as the default.


• Click the E-mail tab.


• Click Mailbox - account name, and then click Settings.


• Click the Advanced tab, verify that the Use Cached Exchange Mode option is selected, and then click OK.


• In the Account Settings dialog box, click Close.


• Exit Outlook, and then reopen Outlook.

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